Privacy Policy

Hi Energy Rocket Privacy Policy

Hi Energy Agency LLC and its affiliates (“Company”, “we”, “our” or “us”) are committed to the
privacy of our customers, website visitors, and users of our applications, products, and services.
This privacy policy (“Privacy Policy”) discloses what information is gathered about users of our
website, applications, products and services, and successors thereof (collectively the
“Service(s)”), however accessed, and how that information is used.
We have designed this Privacy Policy to identify how we collect, use, store and share your
Personal Information.
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This Privacy Policy is provided in conjunction with our Terms of Use, found at [LINK TO
TERMS] (the “Terms”), which governs your access and use of the Services. By accepting the
Terms, you consent to our collection, storage, use and disclosure of your information as
described in this Privacy Policy.
IF YOU ARE A CALIFORNIA RESIDENT, PLEASE SEE SECTION 14 OF THIS
POLICY OR A NEVADA RESIDENT OR A RESIDENT OF ANY OTHER STATE,
PLEASE SEE SECTION 15 FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.1. SCOPE OF PRIVACY POLICY
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We obtain and process Personal Information in different capacities. When we collect or process
Personal Information for our own purposes, meaning that we determine how and what Personal
Information is processed, we are the data controller. This Privacy Policy applies to our
collection, use, disclosure, and protection of Personal Information where we are the data
controller.2. WHAT IS PERSONAL INFORMATION?
For purposes of this Privacy Policy, “Personal Information” means information that alone or in
combination identifies, relates to, describes, is reasonably capable of being associated with, or
could reasonably be linked, directly or indirectly, with a particular consumer or household.3. CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We collect certain categories of Personal Information. The information we collect and process
about you depends on how you use and interact with our Services. For example, the
information collected will differ based on the content you choose to provide to our Services. A
summary of the categories and a description of the types of data collected in each category are as follows:
Category Examples of Personal Information Collected in Category Identifiers A real name, unique personal identifier, online identifier, Internet
Protocol (IP) address, email address, postal address, account name,
profile picture, or other similar identifiers.
Customer Records Name, telephone number, email address, professional data (such as
job title and company), payment information and other similar
information.

Commercial
Information Records of products or services purchased, obtained, or
considered, or other purchasing or consuming histories and
tendencies.Internet Activity Information on your interaction with and usage of our Services,
such as browsing history, browser and device data, logs, and other
similar information.Geolocation Data Imprecise location information, like the city, state and ZIP codeassociated with your IP address or device.Third Party Integration
DataAffiliate network API Keys, transaction data, status information,
affiliate network and program name and details and other data and
information sent to your account as a result of third-party
integrations with your account.4. SOURCES OF PERSONAL INFORMATION AND THE PURPOSES FOR
WHICH WE COLLECT AND USE IT
Company obtains the categories of Personal Information listed above from the following
categories of sources:
● Directly from you. For example, from forms you complete, information you provide, or
the content you submit. We ask that you refrain from providing Personal Information
when interacting with our Services, unless otherwise necessary for support purposes.
● Indirectly from you. For example, from observing your actions on our Services or from
information your computer or mobile device transmits when interacting with our
Services.
● From third-party data sources. For example, if you have agreed to share information
with one of our third-party providers they may provide us with that information.
Additionally, You may connect third-party integrations to your account, which may ask for
certain permissions to access data or send information to your account. It is your responsibility to review any third-party integrations you authorize. We may collect information about what types of integrations you use in your account. Any permission(s) granted by you, grants these third parties access to your data, which may include (but is not limited to) granting third-party
applications access to view, store, and modify your account data. We are not responsible for the
practices of third-party integrations, so please carefully review the permissions you grant to
third-party applications.
The information we collect, use and disclose about you will vary depending on how you
interact with Company and the Services. Described below is a summary describing the
purpose for which we collect this Personal Information from you.
Purpose for Collection and Use Examples Category of Data Business Purposes
● To deliver, provide, monitor, support and maintain the Services, including in connection with the account registration process
● To provide customer service, such as troubleshooting problems with the Services
● To inform our business strategies
● To improve and develop the Services
● To perform analytics on the use of the Services and conduct research and development, such as administering surveys and understanding the demographics and user preferences of users of the Services
● To market and advertise the Services (where required by law, we will only send marketing communications with your consent.
Otherwise, we will market and advertise our products and services on the basis of
our legitimate business interests
● Identifiers
● Customer Records
● Commercial Information
● Internet Activity
● Geolocation Data
● Third Party Integration Data
Communication Purposes
● To respond to your requests or inquiries
● To send you updates
● To provide information about the Services
● To send you e-mail promotions and targeted advertising (where required by law, only with your consent)
● Identifiers
● Customer Records
● Geolocation DataCompliance and Legal Purposes
● To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, Company, or third parties
● To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services
● Identifiers
● Customer Records
● Commercial Information
● Internet Activity
● Geolocation Data
● Third Party Integration Data.
INFORMATION WE COLLECT FROM THIRD PARTY SOURCES
We receive information from our third-party providers and trusted partners, such as security
partners to protect against fraud, abuse, and other security threats to our Services, or analytic
partners, who provide us with information about our business and the Services to improve and
develop the Services. We may also collect information from other sources, like information that
is publicly available on the internet, such as social media.
6. HOW LONG DO WE KEEP YOUR INFORMATION
We retain Personal Information only as long as we have a legitimate business purpose to do so.
These purposes may include retaining Personal Information in order to:
● complete the purpose for which the Personal Information was collected;
● continue our ongoing business relationship with you; and
● resolve disputes, protect rights, maintain safety and security, and comply with legal,
regulatory, tax, accounting or reporting requirements. This means, for example, that some data will be deleted or anonymized automatically after a set period of time.
7. WHO WE SHARE YOUR INFORMATION WITH
As further detailed herein, we may share your Personal Information when required by law, or
with third parties that perform functions on our behalf or for whom we perform services. We
may also share information to protect the interests of individuals or in connection with a sale of
our business or a merger or acquisition. The information we collect, use and disclose about
you will vary depending on how you interact with Company and Services. Described below
is a summary of who we may share your Personal Information with.
With Whom We Disclose Personal Information Purpose for Disclosing Category of
Information Employees and Professional Advisors Business Purposes: delivering,
monitoring, supporting and maintaining the Services; providing customer service; improving and developing the Services, including content, functionality and customization of how Services are presented to you and other users; performing analytics; conducting research and development; marketing or advertising the Services; and if necessary, receiving advice from our professional advisors, such as our attorneys, accountants, in their capacity as advisors to us.
Communication Purposes: communicating with you, including to send you information about our
Services.
Compliance and Legal Purposes: complying with legal obligations and to protect the rights, privacy, safety, or property of our users, Company, or third parties; preventing fraud, illegal
activity, or misuses of our Services, and to protect the security of our systems and Services; and if necessary, receiving advice from our professional advisors, such as our attorneys
● Identifiers
● Customer Records
● Commercial Information
● Internet Activity
● Geolocation Data
● Third Party
Integration DataGovernment and
Law EnforcementCompliance and Legal Purposes: cooperating with law enforcement and other governmental agencies and disclosing Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, including to prevent fraud,
illegal activity, or misuses of our Services; (ii) if we are advised to disclose Personal Information by our legal counsel; (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, Company or any other person or entity; or (iv) . We may also disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement
requirements.
● Identifiers
● Customer Records
● Commercial Information
● Internet Activity
● Geolocation Data
● Third Party
Integration Data New Owners or Successors in Interest Business Purposes: in the event of a
change in ownership or control of our business, we may disclose your Personal Information in connection with a contemplated or completed strategic business transaction such as a
merger, acquisition, sale of all or substantially all of our assets or stock to a subsequent owner or operator, a dissolution, bankruptcy, liquidation or other similar business transaction where Personal Information may be shared, sold or transferred to that third party, including during the due diligence process.
● Identifiers
● Customer Records
● Commercial Information
● Internet Activity
● Geolocation Data
● Third Party
Integration Data Business Affiliates Business Purposes: to facilitate business continuity and provision of the Services amongst the corporate structure.
● Identifiers
● Customer Records
● Commercial Information
● Internet Activity
● Geolocation Data
● Third Party
Integration Data. SITE ANALYTICS, COOKIES AND OTHER TRACKING TECHNOLOGIES
We may use cookies, beacons, tags, pixels, SDKs, session replay and other tracking technologies
on our Services (“Cookies”) to operate the Services, to gather analytical data about use of the
Services, and to further your use and enjoyment of the Services. Information collected may
include Personal Information, including IP addresses, digital identifiers, information about your
web browsing and app usage and how you interact with our Services for a variety of purposes,
such as personalization, analytics about how you engage with the Services, supporting the
operation, maintenance, and improvement of our Services, and other legitimate business
purposes.
Further information about Cookies, including how to see what cookies have been set on your
computer or mobile device and how to manage and delete them, visit
www.allaboutcookies.org
Google Analytics
We use a tool called “Google Analytics” to collect information about use of the Services
across devices to support operation, maintenance, and improvement of our Services. You
can learn about Google's practices by going to
https://www.google.com/policies/privacy/partners/. You can opt out of Google Analytics
without affecting how you visit the Services. For more information on opting out of being
tracked by Google Analytics, visit this Google page.
Statements regarding our practices do not apply to the methods for collecting information used
by these third parties or the use of the information that such third parties collect. We do however
work with third parties to make efforts to have you provided with information on their practices
and any available opportunity to exercise choice. We make no representations regarding the
policies or practices of third parties.9. YOUR CONSUMER PRIVACY CHOICIES
 Updating your Personal Information. If your Personal Information changes, or if you
no longer desire our Services, you may request to correct, update, amend, or
delete/remove it by emailing us at support@hienergyagency.com. We will respond to
your request within a reasonable timeframe.
 Disabling Cookies. Most browsers automatically accept Cookies. You can disable this
function by changing your browser settings but disabling Cookies may impact your use
and enjoyment of the Services. You cannot disable all Cookies, such as Cookies that are
essential to the functioning of the Services. You can manually delete persistent Cookies,
or Cookies that track your activity across websites, through your browser settings.
 Opt-Out of Email Marketing. If for any reason you would no longer like to receive
email marketing messages from us, you may Unsubscribe by following the instructions
contained within our promotional emails. Please allow up to ten (10) days for us to
process your request. Please note, if you opt not to receive marketing emails from us, you
may still receive “transactional” email messages regarding your use of the Services. To
opt-out of receiving our direct mail, you may send us an email at
support@hienergyagency.com.
 Do Not Track. Some web browsers incorporate a “Do Not Track” (“DNT”) or similar
feature that signals to websites that a user does not want to have the user’s online activity
and behavior tracked. If a website that responds to a particular DNT signal receives the
DNT signal, the browser can block that website from collecting certain information about
that browser’s user. Not all browsers offer a DNT option and DNT signals are not yet
uniform. For this reason, the Services may not respond to DNT signals.
10. LEAVING OUR WEBSITE AND/OR LINKING TO THIRD PARTIES
When you leave our Services and go to another linked website, we are not responsible for the
content or availability of the linked website. Please be advised that we do not represent either the
third party or you, if you enter into a transaction on the third-party site. Further, the privacy and security policies of the linked site may differ from ours. We do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you
submit any data to them.
11. INFORMATION SECURITY
We take the security of your Personal Information seriously. We use reasonable technical,
administrative, and physical safeguards to maintain the security and privacy of Personal
Information we collect and use. When disclosing Personal Information, you should remain
mindful that there is always risk in sending Personal Information using the internet.
12. DE-IDENTIFIED / AGGREGATED DATA
We may aggregate or de-identify Personal Information we collect through our Services and when operating our business so that it no longer identifies you. For example, we may aggregate
Personal Information to calculate the percentage of users in a particular zip code. Once
information or data has been de-identified and/or aggregated, such information is no longer
Personal Information. This means we may share it with third parties and may use this de-
identified / aggregated data for our legitimate business purposes, such as for the purposes
described above, to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-
identified form and not attempt to reidentify the information, unless required by law.13. INTERNATIONAL USERS
Our Services are operated in the United States and intended for users located in the United
States. Like almost every website, our website can be accessed by an international audience. If
you are located outside of the United States, please be aware that information we collect,
including personal information, will be transferred to, processed, stored and used in the United
States. The data protection laws in the United States may differ from those of the country in
which you are located, and your personal information may be subject to access requests from
governments, courts, or law enforcement in the United States according to laws of the United
States. In addition, such data may be stored on servers located outside your resident jurisdiction and in jurisdictions which may have less stringent privacy practices than your own.
14. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have the rights outlined in this section, and in accordance
with the California Consumer Privacy Act (“CCPA”), as amended. Please see the “Exercising
Your Rights” sub-section below for instructions regarding how to exercise these rights. If there
are any conflicts between this section and any other provision of this Privacy Policy and you are
a California resident, the portion that is more protective of your Personal Information shall
control. If you have any questions about this section or whether any of the following applies to
you, please contact us at support@hienergyagency.com.
Right to Access
You have the right to request certain information about our collection and use of your Personal
Information over the past twelve (12) months. Assuming verification of your identity, we will
provide you with the following information:
 The categories of Personal Information that we have collected about you.
 The categories of sources from which that Personal Information was collected.
 The business or commercial purpose for collecting, selling, or sharing your Personal
Information.
 The categories of third-parties with whom we have shared your Personal Information.
 The specific pieces of Personal Information that we have collected about you.
 If we have disclosed your Personal Information for a business purpose over the past
twelve (12) months, we will identify the categories of Personal Information shared with
each category of third-party recipient. If we have sold your Personal Information over the past twelve (12) months, we will identify the categories of Personal Information purchased by each category of third-party recipient.
Right to Deletion
You have the right to request that we delete the Personal Information that we have collected from you (or your household). Note that this deletion right does not include Personal Information we have collected from third-party sources. Furthermore, under the CCPA, this deletion right is subject to certain exceptions: for example, we may need to retain your Personal Information to provide you with services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
Exercising Right To Access and/or Right to Deletion
If you are a California resident, and to exercise the rights described above, you (or someone
acting under your express authorization) must send us a request that (a) provides sufficient
information to allow us to verify that you are the person about whom we have collected Personal
Information, and (b) describes your request in sufficient detail to allow us to understand,
evaluate, and respond to it. If someone is submitting a request on your behalf, they must further
(c) provide proof that they are authorized to act for you in this regard. In some cases, we may
request additional information (such as your phone number or email address) in order to verify
your request. If we cannot verify your identity, we will be unable to process your request to
know/access, correct or delete.
Each request that meets both of these criteria will be considered a “Valid Request”. We may not
respond to requests that do not meet these criteria. We will only use Personal Information
provided in a Valid Request to verify you and complete your request. You do not need an
account to submit a Valid Request.
We will work to respond to your Valid Request within forty-five (45) days of receipt. If we are
not able to respond to your request within forty-five (45) days, we will let you know that we may need additional time to respond, up to ninety (90) total days. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly
unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee
and explain that decision before completing your request.
Emailing us at: support@hienergyagency.com
Right to Opt-Out of “Sale” or “Sharing” of Personal Information
The CCPA defines “sale” to include sharing or disclosing of Personal Information with a third-
party for monetary or other valuable consideration. The California Privacy Rights Act (CPRA)
further defines “sharing” as disclosing, making available, transferring, or communicating a
consumer’s Personal Information to a third party for “cross-context behavioral advertising”,
whether or not for monetary or other valuable consideration.
There are circumstances where disclosure of Personal Information with third-parties is not
considered to be a sale. For example, we may disclose Personal Information with service
providers who work on our behalf if the service provider agrees not to use that Personal
Information for other purposes. In addition, you may intentionally direct us to disclose
information to a third-party, which is also not a sale.
The CCPA gives California residents the right to direct a business that sells or shares Personal
Information about that consumer to third-parties not to sell or share such information. To this
end, if you desire to opt out, please send an email to: support@hienergyagency.com with the
subject line “California Do Not Sell Request” as well as the name and email associated with the
Personal Information.
Once you have submitted an opt-out request, we will not ask you to reauthorize the sale or
sharing of your Personal Information for at least twelve (12) months. However, you may change
your mind and opt back in to Personal Information sales at any time by emailing us at:
support@hienergyagency.com.
Right to Correct Inaccurate Personal Information
The CCPA provides California residents with the right to request the correction of inaccurate
Personal Information kept by businesses. Upon submission of a valid request by a California
resident, and verification by us of the same, we shall use commercially reasonable efforts to
correct inaccurate Personal Information identified by you.
No Discrimination For Exercising Your Rights
We will not discriminate against you for exercising your rights under the CCPA. We will not
deny you our goods or services, charge you different prices or rates, or provide you a lower
quality of goods and services if you exercise your rights under the CCPA. However, we may12MBF\893978\0001\40303371.v2-4/22/25
offer different tiers of our services as allowed by applicable data privacy laws (including the
CCPA) with varying prices, rates, or levels of quality of the goods or services you receive related
to the value of persona data that we receive from you.
Authorized Agents
Authorized agents may also submit requests to us in the same way that individuals can submit
requests. We may request that any authorized agents verify their identity, including by providing
information about themselves, such as their name, email, phone number, and address. We may
also contact consumers directly to confirm the authority of the authorized agent.
California Shine the Light Act
California Civil Code Section 1798.83 permits customers of a company who are California
residents to request and obtain from us once a year, free of charge, information about the
personal information (if any) we disclosed to third parties for the third parties’ direct marketing
purposes in the preceding calendar year. If applicable, this information would include a list of the
categories of Personal Information that was shared and the names and addresses of all third
parties with which we shared information in the immediately preceding twelve (12) calendar
months. If you are a California resident and would like to make such a request, please submit
your request in writing to:
Hi Energy Agency LLC
3724 North Milwaukee Avenue
Chicago, IL 60641
Attn: Support Team
support@hienergyagency.com
California Invasion of Privacy Act
By using or accessing the Services, you hereby consent to our collection, use, and disclosure of
your information consistent with this Privacy Policy, to the extent such information falls under
any provision of the California Invasion of Privacy Act.15. ADDITIONAL INFORMATION FOR RESIDENTS OF OTHER STATES
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal
Information to third-parties who intend to license or sell that Personal Information. You can
exercise this right by contacting us at support@hienergyagency.com with the subject line
“Nevada Do Not Sell Request” and providing us with your name and the email address
associated with your Personal Information.
Please note we will take reasonable steps to verify your identity and the authenticity of the
request. Once verified, we will maintain your request in the event our practices change.
We will respond to verified requests within sixty (60) days after we receive the request and may
need to extend our response by up to thirty (30) days.13MBF\893978\0001\40303371.v2-4/22/25
If you are a resident of a state in the United States not otherwise mentioned in this Privacy
Policy, we shall use our best efforts to honor your request to either delete, restrict the use of your
Personal Information and opt-out of the sharing of your Personal Information with third parties.
If you have any questions about this section or whether any of the following applies to you,
please contact us at support@hienergyagency.com.16. CHILDREN’S PRIVACY
We do not direct or target our Services to children under the age of 13. If we learn that we have
collected the Personal Information of anyone under the age of 13, we will take appropriate steps
to delete this information. If you are a parent or guardian of someone under the age of 13 and
discover that your child has submitted Personal Information to us, please contact us at
support@hienergyagency.com. We will make reasonable efforts to remove such information
from our databases.17. NOTIFICATION OF CHANGES
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy,
we will post the revised policy here. If we make any material changes, we will notify you by
email (to the extent we have your email) or by means of a notice on the top of this Policy or the
top of the website or within the Services.18. CONTACT INFORMATION
If you have any questions about the Privacy Policy or how we process Personal Information,
please contact us at:
Hi Energy Agency LLC
3724 North Milwaukee Avenue
Chicago, IL 60641
Attn: Support Team
support@hienergyagency.com
We will periodically review and update this Privacy Policy and reserve the right to change or
update it.